As a member of the
National Association of Hospital Hospitality Houses
we have adopted the following
Standards and Ethics

Standards for local "Member Houses"

We shall:

• provide comfortable, affordable lodging for guests (and in some cases acceptable outpatients) requiring medical treatment in local or regional medical facilities;
• operate within a non-profit status (federal 501c3);
• have insurance for liability, worker’s compensation and directors/officers liability;
• have an annual audit, or an annual financial report, available for the board and others when requested;
• support the national organization (NAHHH) and pay membership dues in a timely fashion;
• provide NAHHH with address, phone number, e-mail address, mission statement, 501c3 document, and an annual report; (if MH does not produce an annual report, NAHHH will provide a form for necessary information);
• be encouraged to have e-mail and internet access;
• publish NAHHH phone number and web address on materials and in their local house;
• have a guest evaluation process in place to be used by the local guests;
• be a nonsmoking facility (or provide a separate place for smoking);
• have an evaluation process for cleanliness and quality of the facility.

Ethics for local "Member Houses"

We shall:

• respect the rights and values of all we serve, within consideration of our values and the law (Autonomy);
• respect and protect the privacy and confidentiality of all we serve;
• provide quality services in a timely manner to all, regardless of age (not withstanding our mission statement), race, gender, religion, sexual orientation, or ethnic background (Justice);
• act in accordance with the highest standards of personal and professional integrity, treating others with respect, honesty and fairness;
• accurately present the scope of our services, expertise and financial operations to patients, families and charitable donors and community.